RETURNS & REFUNDS

1. Food and consumable products

Kandy Kulture sells consumable products. For health and hygiene reasons, opened or consumed food cannot generally be placed back into sale simply because a customer changes their mind. This does not remove any rights that apply under South African law.

2. Damaged, incorrect or materially defective orders

If your order arrives damaged, incorrect or materially defective, contact Kandy Kulture promptly with your order details. Clear photographs of the product, packaging and any damage may help the team assess the issue quickly.

3. Resolution

Where a remedy is appropriate, Kandy Kulture may offer a replacement, refund or another reasonable resolution depending on the circumstances and applicable consumer rights.

4. Returning a product

Do not send food products to a return address before Kandy Kulture has confirmed the return process. This avoids unnecessary transport of food and protects customer and product safety.

5. Order changes and cancellations

If you need to change or cancel an order, contact Kandy Kulture as soon as possible. Whether a change can be made depends on whether the order has already been prepared, processed or handed over for delivery.

6. Contact

Email info@kandykulture.co.za or WhatsApp +27 61 427 1519.

Last updated: September 2026.